RETURN & EXCHANGE POLICY

  • We accept returns and exchanges on any unused and unwashed products, in original packaging, within 30 days of purchase. After 30 days, Crane & Canopy cannot accept returns for any reason.
  • Products with woven or law labels removed will be considered used.
  • Orders for monogrammed items, fabric swatches or final sale items cannot be cancelled or returned.
  • Returns are refunded in the original payment form, minus outbound shipping and handling. Once we receive your return to our warehouse, please allow 10 to 16 business days to screen and process returns.
  • Crane & Canopy can only refund payments via the original payment method. Alternatively, we can offer store credit.
  • For tips on how to best care for your bedding, please visit our Care page. We cannot accept items damaged through normal wear and tear, discoloration due to by bleach, benzoyl peroxide and alpha hydroxy acid or residual bleach, and cannot claim responsibility for shrinkage or damage caused by washing machines, irons, steamers, or professional dry cleaners.
  • We provide free return/exchange shipping for orders coming from the continental United States.  Canada, Hawaii, Alaska, and Puerto Rico do not quality for free return/exchange shipping.
  • Any returns received within 30 days that are used or washed or not in its original packaging will be subject to a 70% restocking fee.
  • We can only offer ONE free return shipping label per order (for an exchange or a return). If more than one return is needed per order, we will still accept the return without a restocking fee, but will not offer free return shipping.

START EXCHANGE PROCESS

Please email customerservice@craneandcanopy.com with your order number and request.

START RETURN PROCESS (FOR UPS DROP-OFF)

Begin the return process by giving us some details and we will create a UPS shipping label to bring to a UPS drop-off location. Pack your item(s) in the original manufacturer's box and use sufficient packing to prevent damage in transit.

CONTINUE

DETAILS

INELIGIBLE ITEMS

  • Orders past 30 days of purchase
  • Final sale items
  • Monogrammed products
  • Products with woven or law labels removed
  • Used or washed products
  • Items damaged through normal wear and tear
  • Products damaged through discoloration due to bleach, benzoyl peroxide and alpha hydroxy acid or residual bleach
  • Product shrinkage or damage caused by washing machines, iron, steamers or professional dry cleaners
  • Gift cards
  • Items not purchased directly from Crane & Canopy website

REFUND POLICY

  • Original form of payment -Refunds will be refunded in the original form of payment.
  • Gift Receipt - Returns given as a gift will be refunded in the form of a Merchandise Credit for the amount of the gift minus shipping and handling.
  • Delivery & Shipping Fees - Delivery and shipping fees are non-refundable and not eligible for price adjustments.
  • Any returns received within 30 days that are used or washed or not in its original packaging will be subject to a 70% restocking fee.
  • Returns are refunded in the original payment form, minus outbound shipping and handling. 
  • Once we receive your return to our warehouse, please allow 10 to 16 business days to screen and process returns.

RETURN SHIPPING

  • We provide free return/exchange shipping for orders coming from the continental United States. Canada, Hawaii, Alaska, and Puerto Rico do not quality for free return/exchange shipping.
  • We offer ONE free return shipping label per order (for an exchange or a return). If more than one return is needed per order, we will still accept the return without a restocking fee, but will not offer free return shipping.

CONTACT US