We accept returns and exchanges on any unused and unwashed products within 30 days of purchase. After 30 days, Crane & Canopy cannot accept returns for any reason.
Products with woven or law labels removed will be considered used.
Returns are refunded in the original payment form, minus shipping and handling.
Crane & Canopy can only refund payments via the original payment method. Alternatively we can offer store credit.
For tips on how to best care for your bedding, please visit our Care page. We cannot accept items damaged through normal wear and tear, discoloration due to by bleach, benzoyl peroxide and alpha hydroxy acid or residual bleach from previous loads, and cannot claim responsibility for damage caused by washing machines, irons, steamers, or professional dry cleaners.
Any returns received within 30 days that are used or washed will be subject to a 70% restocking fee.
Crane & Canopy does not accept returns on fabric swatches.
We unfortunately cannot provide free return shipping or free exchange shipping for orders sent to Canada, Hawaii, or Alaska.
We can only offer ONE free return shipping label per order (for an exchange or a return). If more than one return is needed per order, we will still accept the returns without a restocking fee, but will not offer free return shipping.
We appreciate your patience. Please allow up to 14 business days to screen and process returns once it arrives back to us.