PRIVACY POLICY
Crane & Canopy respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or make a purchase from craneandcanopy.com.
You can manage certain privacy and marketing preferences here: Privacy Settings.
California residents may request access to or deletion of personal information here: Manage My Personal Information.
You may also contact us at customerservice@craneandcanopy.com with privacy-related requests.
When you visit our Site, we may automatically collect certain information about your device and your interaction with the Site, including your web browser, IP address, time zone, referring pages, pages viewed, products viewed, search terms, cart activity, checkout activity, and information about how you interact with the Site. We refer to this as “Device Information.”
We collect Device Information using technologies such as:
- Cookies, which are small data files placed on your device or browser.
- Log files, which track actions occurring on the Site, including IP address, browser type, internet service provider, referring and exit pages, and date/time stamps.
- Pixels, tags, web beacons, APIs, and similar technologies, which help us understand how visitors browse the Site, measure advertising performance, and improve our services.
When you make or attempt to make a purchase, we collect information including your name, billing address, shipping address, payment information, email address, phone number, order details, and transaction history. We refer to this as “Order Information.”
If you create an account, contact customer service, sign up for email or SMS marketing, participate in a promotion, or otherwise interact with us, we may collect additional information that you provide.
In this Privacy Policy, “Personal Information” refers to Device Information, Order Information, and other information that identifies, relates to, describes, or can reasonably be associated with you.
We use Personal Information to:
- Process and fulfill orders;
- Process payments and arrange shipping;
- Provide invoices, order confirmations, returns, and customer support;
- Communicate with you;
- Screen orders for risk, fraud, or security issues;
- Improve our Site, products, services, and customer experience;
- Measure website performance and marketing effectiveness;
- Advertise and market our products and services;
- Personalize content, recommendations, and advertising where permitted by law;
- Comply with legal obligations and protect our rights.
Our Site uses cookies and similar technologies to operate the Site, remember preferences, keep shopping cart functionality working, understand website performance, measure advertising effectiveness, and provide relevant advertising.
Some cookies are necessary for the operation of the Site and cannot be disabled through our Site controls. Other cookies and similar technologies may be used for analytics, advertising, or personalization purposes. Where required by applicable law, these technologies are configured to respect applicable privacy choices and consent preferences.
You may manage certain privacy preferences by visiting our Privacy Settings page.
We work with analytics, advertising, ecommerce, email marketing, affiliate marketing, and technology service providers to help us operate our business, understand how customers use our Site, measure marketing performance, and deliver relevant advertising.
These providers may include Shopify, Google Analytics, Google Ads, Meta/Facebook and Instagram, Pinterest, TikTok, Microsoft Advertising/Bing, Mailchimp, Privy, Awin, and similar service providers.
These providers may receive information such as pages viewed, products viewed, purchase events, browser and device information, identifiers, and other online activity. Depending on your location and applicable law, some of these activities may be considered “sharing,” “targeted advertising,” or “cross-context behavioral advertising.” You may exercise available choices through our Privacy Settings page.
Our online store is hosted by Shopify Inc. Shopify provides the ecommerce platform that allows us to sell our products and services to you. Shopify may process Personal Information as necessary to provide ecommerce, checkout, payment, fraud prevention, analytics, and related services.
You can read more about Shopify’s privacy practices here: https://www.shopify.com/legal/privacy.
We share Personal Information with service providers and partners that help us operate our business, including ecommerce platform providers, payment processors, shipping carriers, fraud prevention providers, customer support providers, analytics providers, advertising partners, marketing platforms, affiliate marketing providers, and technology vendors.
We may also disclose Personal Information to comply with applicable laws and regulations, respond to lawful requests, protect our rights, prevent fraud, enforce our terms, or protect the security of our business, customers, or Site.
We do not sell Personal Information for money. However, certain online advertising and analytics activities may be considered “sharing” or “targeted advertising” under some privacy laws. Where applicable, you may opt out through our Privacy Settings page or Manage My Personal Information page.
You can learn more about targeted advertising from the Network Advertising Initiative at: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You may also opt out of certain advertising services using the following links:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Microsoft/Bing: https://about.ads.microsoft.com/en-us/resources/policies/personalized-ads
- Pinterest: https://help.pinterest.com/en/articles/personalized-ads-pinterest
You can also opt out of some interest-based advertising through the Digital Advertising Alliance at: http://optout.aboutads.info/.
Some browsers or devices may allow you to send privacy preference signals, such as opt-out preference signals. Where required by applicable law and supported by our systems, we will process recognized privacy preference signals.
We do not intentionally collect sensitive personal information such as precise geolocation, government identification numbers, health information, genetic or biometric data, racial or ethnic origin, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, or criminal conviction information.
Our Site is not directed to children, and we do not knowingly collect Personal Information from children under 13. If you believe that a child has provided us with Personal Information, please contact us so that we can take appropriate action.
If you are a California resident, you may have certain rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act. These rights may include the right to know what Personal Information we collect, use, disclose, sell, or share; the right to access Personal Information; the right to request deletion of Personal Information; the right to correct inaccurate Personal Information; and the right to opt out of certain sharing or targeted advertising activities.
You may exercise these rights by visiting our Manage My Personal Information page, our Privacy Settings page, or by contacting us at customerservice@craneandcanopy.com.
We may need to verify your identity before processing certain privacy requests. We will not discriminate against you for exercising privacy rights available under applicable law.
If you are located outside the United States, your Personal Information may be transferred to and processed in the United States and other countries where we or our service providers operate.
If your Personal Information is subject to the General Data Protection Regulation or similar laws, our legal bases for processing may include performance of a contract, compliance with legal obligations, legitimate interests, and consent where required.
Depending on applicable law, you may have rights to access, correct, delete, restrict, or object to the processing of your Personal Information; withdraw consent where processing is based on consent; receive a copy of your Personal Information in a portable format; and lodge a complaint with a local data protection authority.
If you would like to exercise applicable rights, please contact us using the information below or visit our Privacy Settings page.
We maintain reasonable administrative, technical, and physical safeguards designed to protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain Personal Information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, complying with legal, tax, accounting, and regulatory obligations, resolving disputes, preventing fraud, and enforcing our agreements.
You may request deletion of certain Personal Information by visiting our Manage My Personal Information page or by contacting us at customerservice@craneandcanopy.com. In some cases, we may be unable to fully comply with a deletion request because we are required or permitted to retain certain information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational, legal, or regulatory reasons. The updated version will be posted on this page with an updated “Last Updated” date.
If you have questions about this Privacy Policy, would like to make a privacy request, or would like to make a complaint, please contact us at:
Crane & Canopy
Attn: Privacy Manager
840 Burlway Rd.
Burlingame, CA 94010
United States
