HELP/FAQ
How do I wash my product?
All of our merchandise come with care labels and/or washing instructions attached on the product. Please refer to the washing instructions included with each product. All of our products except down comforter fills and pillow fills are machine washable.
How long will it take for my items to arrive?
Please click here to view our Shipping Policy.
Will I be charged sales tax?
We charge sales tax in all the states that require us to do so.
What if an item is on back order?
We strive to maintain inventory on all of our products. If an item is on backorder, you will be notified via email as soon as the product is available again.
How do I contact customer service?
A customer service representative is available to assist you with any questions between the hours of 9:00 a.m.-5:00 p.m. PST at 1.888.686.8586. You can also email us at customerservice@craneandcanopy.com
What is the Crane & Canopy return policy?
Please click here to view our Return Policy.
I love the accessories in your photographs. Where can I find it if it is not available for sale on your website?
The majority of furniture and accessories used in our photography are personally owned or are items discovered at local flea markets. We encourage you to add your own personal touch and style to your room!
Do you have a mailing list that I can sign up for?
Yes we do! If you would like to join our mailing list, please use the signup box in the lower right corner of any Crane & Canopy page. As a member of our list, you will receive information on sample sales, upcoming events, new designs, and special offers.
Does Crane & Canopy offer discount codes?
Find more info about our discount codes, coupon codes, promo codes, or coupons here.
Crane & Canopy Size Chart
| ITEM | SIZE IN INCHES | SIZE IN CENTIMETERS |
|---|---|---|
| Twin/Twin XL Duvet Cover | 70" x 88" | 177.8 x 223.52 |
| Full/Queen Duvet Cover | 90" x 94" | 228.6 x 238.76 |
| King/Cal King Duvet Cover | 108" x 94" | 274.32 x 238.76 |
| Standard Sham | 20" x 26" (piping or 1.5" to 2" flange) | 50.8 x 66 (piping or 3.8 flange) |
| King Sham | 20" x 36" (piping or 1.5" to 2" flange) | 50.8 x 91.4 (piping or 3.8 flange) |
| Euro Sham | 26" x 26" (piping or 1.5" to 2" flange) | 66 x 66 (piping or 3.8 flange) |
| Standard Pillow | 20" x 26" | 50.8 x 66 |
| King Pillow | 20" x 36" | 50.8 x 91.4 |
| Euro Pillow | 26" x 26" | 66 x 66 |
| Twin/Twin XL Comforter Fill | 70" x 88" | 177.8 x 223.52 |
| Queen/Full Comforter Fill | 90" x 94" | 228.6 x 238.76 |
| King/Cal King Comforter Fill | 108" x 94" | 274.32 x 238.76 |
| Twin Mattress Cover | 39" x 75" | 99 x 190.5 |
| Twin XL Mattress Cover | 39" x 80" | 99 x 203.2 |
| Full Mattress Cover | 54" x 75" | 137.2 x 190.5 |
| Queen Mattress Cover | 60" x 80" | 152.4 x 203.2 |
| King Mattress Cover | 76" x 80" | 193.0 x 203.2 |
| Cal King Mattress Cover | 72" x 84" | 182.88 x 213.4 |
| Washcloth | 12" x 12" | 30.5 x 30.5 |
| Hand Towel | 20" x 30" | 50.8 x 76.2 |
| Bath Towel | 30" x 56" | 76.2 x 142.2 |
| Bath Sheet | 40" x 70" | 101.6 x 177.8 |
