Shipping
Standard Delivery and Processing
Most purchases are shipped from our warehouse via UPS Ground/Home Delivery Service to arrive within five to seven business days once your order ships from our warehouse. In the event of a delay, we will notify you by email. Shipping monogrammed items can take up to an extra 8 business days due to the personalized nature of the monogram.
Orders being shipped to APO Boxes, Alaska, Hawaii, and any of the US Territories will have a $10 surcharge applied to the shipping/processing charge.
Note: Orders placed during the holiday season may experience delays due to winter weather or holiday volumes from our shipping partners, like UPS, FedEx and USPS. Items ordered together may not arrive together. Rugs may take an additional 5-7 business days to ship. Monograms may take up to 8 business days to ship. We ship to the US and Canada and most countries, if you are interested in international shipping please find rates here.
Shipping to P.O., APO Boxes, Hawaii, and Alaska, is typically done via USPS and can take from two to ten business days.
| Sales Order Total | Ground | Canadian Ground |
|---|---|---|
| $0.00 thru $6.99 | $0.00 | $2.00 |
| $7.00 thru $50.00 | $8.00 | $16.00 |
| $50.01 thru $100.00 | $10.00 | $20.00 |
| $100.01 thru $200.00 | $16.00 | $35.00 |
| $200.01 thru $300.00 | $20.00 | $45.00 |
| $300.01 thru $400.00 | $30.00 | $60.00 |
| $400.01 thru $500.00 | $40.00 | $85.00 |
| $500.01 thru $600.00 | $50.00 | $100.00 |
| $600.01 thru $700.00 | $60.00 | $120.00 |
| Over $700.00 | Please Call | Please Call |
| Sales Order Weight | 3 Day Air (USA) |
2nd Day Air (USA) |
|---|---|---|
| 0.00 lbs - 5.00 lbs | $32.00 | $42.00 |
| 5.01 lbs - 10.00 lbs | $40.00 | $48.00 |
| 10.01 lbs - 15.00 lbs | $52.00 | $60.00 |
| 15.01 lbs - 20.00 lbs | $65.00 | $80.00 |
| 20.01 lbs - 30.00 lbs | $80.00 | $120.00 |
| 30.01 lbs - 50.00 lbs | $110.00 | $150.00 |
| 50.01 lbs - 70.00 lbs | $150.00 | $220.00 |
| Over 70.00 lbs | Please Call | Please Call |
Rush Delivery and Processing
By choosing Two-Day or Three-Day service during checkout, we will expedite orders for in-stock items. Two-Day and Three-Day deliveries occur Monday through Friday. These services are not available on shipments outside of the continental US.
For Two-Day Services, if we receive your order by 12 noon PST Monday through Friday, you will receive your purchase within three business days after the ship date. For example, orders placed on Monday by noon with Two-Day shipping will arrive on Wednesday. Orders placed Saturday through Sunday will arrive on the following Wednesday.
For Three-Day Service, if we receive your order by 12 noon PST Monday through Friday, you will receive your purchase within four business days after the ship date. For example, orders placed on Monday by noon will arrive on Thursday. Orders placed Saturday through Sunday will arrive on the following Thursday.
Canadian Shipments
Crane & Canopy does not maintain Non-Resident Importer status with Canada. Crane & Canopy ships to Canada via USPS. Above price includes appropriate import duty and customs fees charged by USPS. Shipping will normally take from 7-10 business days (however it can take longer as well) . Crane & Canopy is not responsible for additional tariffs, taxes, brokerage fees, duties or any other following costs required to import merchandise beyond those charged by USPS. Orders that are undeliverable will be returned, and customers will be required to pay for outbound and return freight. Crane & Canopy does not offer Expedited Shipping to Canada at this time nor do we offer free return shipping from Canada.
International Shipments
You can find a list of the countries we currently ship to here.
If you do not see your country listed, send us an email at customerservice@craneandcanopy.com and we'll do our best to add it!
Crane & Canopy is not responsible for tariffs, taxes, brokerage fees or any other costs required to import merchandise. Crane & Canopy does not provide "blanket" NAFTA documents. Some orders may arrive with C.O.D. conditions that are the responsibility of the customer. International orders that are undeliverable will be returned, and customers will be required to pay for outbound and return freight plus 50% of the merchandise cost. We do not provide free return shipping for international orders, but will gladly process returns as long as they fall under the outlines of our Return Policy.
