Return & Exchange Policy

  • We accept returns and exchanges on any unused and unwashed products within 30 days of purchase.
  • Returns are refunded in the original payment form, minus shipping and handling.
  • After 30 days, Crane & Canopy cannot accept returns for any reason.
  • Any returns received that are used or washed will be subject to a 50% restocking fee.
  • Crane & Canopy does not accept returns on fabric swatches.
  • We unfortunately cannot provide free return shipping or free exchange shipping for orders sent to Canada, Hawaii, or Alaska.
  • We can only offer ONE free return shipping label per order (for an exchange or a return). If more than one return is needed per order, we will still accept the returns without a restocking fee, but will not offer free return shipping.
FOR EXCHANGES OR REPLACEMENTS
Please email customerservice@craneandcanopy.com with your order number and request.
FOR RETURNS
Please use our ONLINE RETURNS SYSTEM
You will need your order email address and order number (both can be found on your packing slip or in the order confirmation emails).
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