Return & Exchange Policy
We accept returns and exchanges on any unused and unwashed products within 30 days of purchase. Returns are refunded in the original payment form, minus shipping and handling. After 30 days, Crane & Canopy cannot accept returns for any reason. Any returns received that are used or washed will be subject to a 50% restocking fee.
Crane & Canopy does not accept returns on fabric swatches. We also unfortunately cannot provide free return shipping or free exchanges for orders sent to Canada, Hawaii, or Alaska. In addition, we can only offer one free return shipping label per order (for an exchange or a return). If more than one return is needed per order, we will still accept the returns without a restocking fee, but will not offer free return shipping.
Please visit our ACCOUNTS PAGE, click on your order, and submit a returns request.
Alternatively email us at firstname.lastname@example.org with your name, order number, and list of items to be returned.
We will get back to you within one business day with a free return shipping label.
Once you receive confirmation from us, print out your pre-paid label and mail the unused items with the packing slip and all original packaging.